The bargaining power of customers can significantly affect the strategy of social networking platforms. Customers hold high bargaining leverage in this space, which means platforms must prioritize providing a satisfying user experience to gain and retain their customer base. This can involve ensuring personal data safety, combating fake news and trolling, and continually innovating to meet user needs and expectations. If customers are not satisfied, they can easily switch to another platform, which can lead to a decrease in user base and advertising revenue for the platform.
Competition management is at the core of strategy formulation and an understanding of the underlying...
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