Brand Management Presentation preview
Title Slide preview
Aaker’S Brand Personality Scale Slide preview
Brand Positioning Strategy Slide preview
Brand Anatomy Slide preview
Brand Vision Slide preview
Consumer Benefit Slide preview
Brand Essence Wheel Slide preview
Brand Architecture Slide preview
Brand Growth Questionnaire  Slide preview
Know your brand vision Slide preview
Validate Slide preview
Branding Components Canvas Slide preview
Brand Statement Formula Slide preview
Brand Messaging Map Slide preview
Brand Style Guide Slide preview
Brand Audit Slide preview
Brand Audit Traffic Analysis Slide preview
Brand Audit Slide preview
Brand Audit Slide preview
Action & Monitor Slide preview
Buyer Persona Slide preview
CUSTOMER ATTITUDE SURVEY Slide preview
Omnichannel Overview Slide preview
Perceptual Map Slide preview
Global Market Trends Slide preview
Brand Competitors Slide preview
Brand Positioning Strategy Slide preview
Brand Positioning Canvas Slide preview
Cost Table Slide preview
Brand Health Tracking Slide preview
Brand Health Dashboard Slide preview
Brand Equity Slide preview
Impact  Trending Slide preview
Engagement By Region Slide preview
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Synopsis

Do you know how healthy your brand is? Whether you want to overhaul an existing brand image, improve your brand's health, or define your brand for the first time, this Brand Management framework is an all-in-one brand management toolkit. In this explainer, we'll cover the top tools for brand management and how to use them, including a Brand Anatomy Breakdown, Brand Audit, Brand Statement Formula, an Omnichannel Overview for Brands and a Brand Health Tracker — all of which you can download and customize for your needs.

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The brand management framework aligns with digital transformation initiatives in several ways. Firstly, it includes an Omnichannel Overview for Brands, which is a key aspect of digital transformation as it involves integrating and harmonizing the customer experience across all digital platforms. Secondly, the Brand Health Tracker can be digitized and automated, making it easier to monitor and analyze brand performance in real time. Lastly, digital transformation often involves redefining a brand's image and voice to better fit the digital landscape, which is a core part of the brand management framework.

This brand management framework is unique as it provides a comprehensive toolkit for managing a brand. It includes tools for a Brand Anatomy Breakdown, Brand Audit, Brand Statement Formula, an Omnichannel Overview for Brands, and a Brand Health Tracker. These tools are designed to help you understand, define, and improve your brand's health. While other business frameworks may focus on different aspects of a business, this framework is specifically tailored for brand management.

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Outcome

This brand management resource consists of exploratory tools to deconstruct what makes a good brand, how to sustain it, improve it, and put it all together to ensure a healthy brand image with a strong consumer perception. These tools help explain how the household brands we love have become so integrated into our psyche. We in turn boil these subconscious feelings down into a single adjective. But for the company, brand management consists of hundreds of smaller components that all add up to form a complete brand image.

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While the content does not provide specific case studies, the effectiveness of this brand management resource can be inferred from its comprehensive approach. It includes exploratory tools to deconstruct what makes a good brand, how to sustain it, and improve it. These tools help explain how household brands have become so integrated into our psyche. However, for a more concrete understanding, you may want to look for specific case studies or testimonials from businesses that have used this resource.

A company that could benefit from this brand management resource is a startup company, such as a new tech company. As a startup, they may not have a well-established brand image yet. This resource could help them understand the components of a good brand, how to build and sustain it. They could use the tools to create a strong brand image that resonates with their target audience, and manage it effectively to ensure a positive consumer perception.

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Tool highlights

Brand anatomy

Think about the funky shoe brand Crocs - how did these holed, foam clogs go from an internet meme to become one of the most popular brands in 2021? While Crocs' iconic shoe was released in 2002 and seen as a major growth stock by the time of its IPO in 2007, it was largely written off as a fad by 2008 and its stock plunged from $69 to $1 after it lost over $185 million in profit during the recession.

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The brand management framework can be applied in the footwear industry in several ways. Firstly, it can be used to identify and understand the target audience, their preferences, and buying behavior. This information can then be used to create a brand image and messaging that resonates with the target audience. Secondly, the framework can be used to manage and maintain the brand image consistently across all marketing channels. This includes managing the brand's visual elements like logo, color scheme, and packaging, as well as the brand's voice in its communications. Lastly, the framework can be used to monitor and measure the brand's performance in the market, and make necessary adjustments to keep the brand relevant and competitive.

Yes, there are numerous case studies that demonstrate the effectiveness of brand management frameworks. One such example is the brand Crocs. Despite being initially written off as a fad and experiencing a significant drop in stock value, Crocs managed to become one of the most popular brands in 2021. This turnaround can be attributed to effective brand management strategies, such as understanding their target audience, consistent branding, and innovative marketing campaigns.

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However, by the start of the coronavirus pandemic, its comfort-over-style look came back with a vengeance. According to Crocs' Senior Vice President and CMO Heidi Cooley, the company saw a surge in 60% growth in 2020 and plans for year over year growth as high as 50% by year-end 2021. Its stock as of November 2021 sits around $170 a share, and since 2008, the company has sold over 700 million pairs of shoes. So what did Crocs do?

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Crocs' brand management strategy during the coronavirus pandemic focused on emphasizing the comfort of their products, which resonated with consumers during a time when comfort at home became a priority. This strategy, coupled with effective marketing and the brand's existing reputation, led to a significant increase in sales. The company reported a 60% growth in 2020 and projected a year-over-year growth as high as 50% by the end of 2021.

The case study of Crocs' brand management strategy during the coronavirus pandemic is a prime example. The company's comfort-over-style approach saw a resurgence, leading to a 60% growth in 2020 and projected year-over-year growth as high as 50% by the end of 2021. The company's stock price also increased significantly, reaching around $170 a share as of November 2021. Since 2008, Crocs has sold over 700 million pairs of shoes. This demonstrates the effectiveness of their brand management strategy.

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Brand Anatomy

In this brand anatomy breakdown, you can deconstruct your brand via an iceberg visualization. Execs can use this Brand Anatomy breakdown to structure their conversations around brand equity and inform team-wide conversations so everyone speaks the same language of brand management. If a C-level exec needs to tackle a "brand make-over", they can use these categories to structure their renovations. (Slide 5)

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Levels of bran anatomy

The surface level of a brand is its iconic capital - its look and feel. Crocs' iconic capital created a love-hate relationship with consumers, which created headwinds in the short term but contributed to its success in the long run. Underneath the surface are the experiential elements of the brand like the company's financial capital, which covers the strategic planning behind the brand and how well the company manages investor relations, sales goals, its marketing strategy, and so on. In 2008, Crocs grew faster than it could handle and took ten years to get its financial capital back on track.

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A brand can effectively use its unique characteristics to appeal to its target audience by focusing on its unique selling proposition (USP) and communicating it effectively. This could be through innovative marketing strategies, collaborations, and promotions. For instance, a brand can create strong loyalty with its fans by disrupting the status quo and focusing on collectability with must-have collaborations and promotions. Additionally, understanding the needs and preferences of the target audience is crucial. For example, during the pandemic, the trend towards comfortable clothes accelerated, and brands that had comfort as their USP, like Crocs, were able to take advantage of this trend.

Effective strategies for brand management include:

1. Understanding your audience: Know who your customers are and what they want. This can be achieved through market research and customer feedback.

2. Building a strong brand identity: This includes a unique logo, tagline, and consistent messaging across all platforms.

3. Focusing on emotional capital: This involves building strong customer relationships and loyalty. For example, Crocs focused on emotional capital by disrupting the status quo and focusing on collectability with must-have collaborations and promotions.

4. Offering quality products or services: This helps to build a positive brand image and customer loyalty.

5. Adapting to trends: Brands should be flexible and adapt to market trends. For instance, Crocs capitalized on the trend towards comfortable clothes during the pandemic.

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Then there's emotional capital, which is customer-centric through either direct customer relation, referrals or retention. Crocs ultimate win was due to its focus on emotional capital. It created strong loyalty with its fans both due to its emphasis on disrupting the status quo and its focus on collectability with must-have collabs and promos. While the brand's quirkiness won it over with status-quo bucking Gen-Z, its comfort won over older shoppers. Plus, the pandemic accelerated the trend towards comfortable clothes — and Crocs had the perfect brand to take advantage.

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Employee pride plays a significant role in promoting a company's brand. When employees take pride in their work and the company they work for, they become brand ambassadors. They speak positively about the company to their networks, enhancing the company's reputation. Moreover, proud employees are more likely to provide excellent customer service, further promoting a positive brand image. Lastly, employee pride can lead to increased productivity and innovation, which can also enhance the brand.

A company's human capital can be leveraged to enhance its brand by fostering a strong internal culture. Engaged and satisfied employees can act as brand ambassadors, promoting the company's brand positively. Strong leadership tactics can improve brand health and employee retention, making employees proud to work for the company. This positive sentiment can then be communicated externally, enhancing the company's brand image.

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Execs also shouldn't forget human capital, which is the company's internal culture. If a company's employees are disengaged, it hurts its brand like a walking negative billboard. Improve brand health and employee retention with strong leadership tactics that make employees proud to work for your company.

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Brand audit

Now that you have established all the contributing components of a brand with your team, you'll need to conduct an audit to determine where you stand now. Did you know Formula 1 is the fastest growing sports league on social media ahead of the NBA, Premier League and UFC? Today the sport receives around half a billion unique viewers every year, but that wasn't always the case. Before Liberty Media took the organization over in 2017, Formula 1 was a declining sport that made most of its money from licensing rights and setting up races and didn't even have a marketing department.

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A brand audit is a highly effective brand management tool. It provides a clear understanding of a brand's current status by examining its position in the market, its strengths and weaknesses, and its perception among consumers. This information is crucial in identifying gaps and formulating strategies for future growth. Other brand management tools, such as Brand Mind Maps, are also useful. They help visualize various aspects of the brand, including target customers, company purpose, and competitors. However, these tools are often used in conjunction with a brand audit, not as a replacement. Each tool has its unique benefits and they work best when used together.

A brand audit can help in targeting customers by providing insights into the current status of the brand in the market. It helps to understand where the brand stands with consumers today and aids in bridging the gap to where the brand wants to be in the future. A brand audit can identify the brand's strengths and weaknesses, understand customer targets, and analyze competitors. This information can be used to refine the brand's strategy and better target its customers.

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So how did this new parent company turn things around? First and foremost, it started with a brand audit. Brand audits examine your current brand status to learn where you stand with consumers today and help to bridge the gap to where you want to go in the future. Many companies do brand audits differently and use varied tools. For example, a Brand Mind Map helps execs plot a list of topics to cover when considering their brand. This visualization includes some common areas to consider, like strengths and weaknesses, customer targets, company purpose or competitors. (Slide 17)

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Rebranding a company like Formula 1 can present several challenges. One of the main challenges is maintaining the brand's core identity while making it relevant and appealing to a new audience. This can be particularly difficult if the brand has a long history and a loyal fan base. Another challenge is ensuring that the rebranding is comprehensive and consistent across all platforms and touchpoints. In terms of solutions, it's crucial to conduct thorough market research to understand the audience's perceptions and expectations. It's also important to communicate clearly about the reasons for the rebranding and the benefits it will bring. As seen in the case of Formula 1, leveraging existing resources, such as copyrighted content, can be a powerful way to reach new audiences and platforms.

Companies can leverage their own content for rebranding purposes by repurposing and repositioning it to align with their new brand image. This could involve updating the visual elements, such as logos and graphics, to reflect the new brand identity. They can also retool their content delivery methods to better capture the essence of their brand. For instance, they could adjust camera positions and microphone placements to enhance the user experience. Furthermore, if they own the copyright to their content, they can extend its reach to new platforms, such as YouTube or Netflix, to make it more accessible to a wider audience. This not only helps in rebranding but also in expanding their market reach.

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Brand Audit

As Liberty Media rebranded Formula 1 in 2017, it created a new logo, updated intro graphics, and launched a new app. But all of these individual changes were mapped under the umbrella to transform the organization from a "motorsport" company to an entertainment company. It retooled its camera positions and microphone placements to better capture the speed and sound of the sport for digital consumption. Because Formula 1 owns all the copyright to its hundreds of hours of content each season, it could leverage this beyond TV deals to new internet venues, like Youtube recaps or the Netflix Drive to Survive docuseries which made the series more accessible to American audiences in particular.

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The Brand Health Tracker tool contributes to effective brand management by providing valuable insights into how a brand is perceived by its target audience. It measures key performance indicators such as brand awareness, brand usage, brand preference, and brand loyalty. By tracking these metrics over time, businesses can identify strengths and weaknesses in their brand strategy, and make informed decisions to improve their brand health. It also helps in identifying market trends and consumer behavior, which are crucial for strategic planning and brand positioning.

Launching a new race in Miami for 2022 is a strategic move in terms of brand management. It helps in expanding the brand's reach and visibility, particularly in the US market. This move can attract a new audience, increase brand awareness, and potentially boost revenue. It also provides an opportunity to create unique marketing campaigns and partnerships, like the one with ESPN, to further enhance the brand's image and popularity.

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Other brand audit tools include a traffic analysis to assess where the public engages with your brand or a customer survey to learn how your brand is perceived by customers directly. Add the answers up and calculate a net promoter score. (Slide 18-20) As part of Liberty Media's Formula 1 brand audit, it learned that its core audience wanted to go deeper and casual viewers needed more information to truly invest in the sport. So it made a new partnership with AWS to utilize each car's 120 unique sensors and synthesize this data to allow the fans to go deeper with in-depth analytics to capture driver speed and other stats against all-time records and other drivers on screen in real-time.

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Brand Audit

This data is now used to provide deeper analysis for fans on the company's app, live TV, and even provide in-depth analysis through its Formula 1 TV subscription streaming service. The company is now focused on growing its US audience, which is why it invested in its Netflix series, launched a new race in Miami for 2022, and even scrapped its NBC deal for a new partnership with ESPN that gives sports fans access for free.

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Brand statement formula

Now that you know where your brand stands with the public today, it's time to address direct relations with an updated brand statement. A brand statement formula can be used to force yourself to think in terms of critical talking points to create credibility and answer subconscious questions in your customer's mind. There are two options for when you want to focus on your competitors vs when you want to compare yourself to a competitor. (Slide 14)

Questions and answers

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An omnichannel overview in brand management is significant as it ensures a consistent and seamless customer experience across all channels. It allows a brand to interact with its customers through various touchpoints, be it online or offline, and provide a unified brand message. This not only enhances customer satisfaction but also boosts brand loyalty and increases sales.

A brand audit can help improve a brand's image by identifying strengths, weaknesses, opportunities, and threats in the current brand strategy. It provides a clear understanding of the brand's current position in the market and how it's perceived by the audience. This information can be used to make strategic decisions and implement changes to enhance the brand's image. It can also help in aligning the brand's image with its mission and values, ensuring consistency across all platforms.

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For example, both Nike and Adidas have released similar brand statements over the last few years. Here's one from Nike: "At Nike, we're committed to creating a better, more sustainable future for our people, planet, and communities through the power of sport."

Here's the one from Adidas: "Our purpose, 'through sport, we have the power to change lives,' guides the way we run our company, how we work with our partners, how we create our products, and how we engage with our consumers. We will always strive to expand the limits of human possibilities, to include and unite people in sport, and to create a more sustainable world"

Brand Positioning Canvas

Both statements focus on a larger purpose, in this instance a focus on sustainability. The hidden engine behind the words is the idea of innovation. Through innovation, both brands want to create a more sustainable future. But why did both Adidas and Nike feel the need to address sustainability in their brand statements?

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Dominoes enhanced their business strategy by committing to a completely omnichannel approach. They launched the Pizza Tracker tech, which allowed customers to follow the progress of their orders and enabled individual franchises to improve their operations through centralized supply chain management. In 2011, they launched a smartphone app and rolled out voice ordering in 2014. By 2015, over half of their orders were coming from online. Their Anyware system allowed customers to order pizzas via direct chat on social media, from smart home devices like Amazon Echo or Google Home, smartwatches like the Apple watch, and even smart TVs.

Dominoes' omnichannel approach aligns with digital transformation initiatives by integrating various digital platforms to enhance customer experience. This approach includes the use of a smartphone app, voice ordering, and the Anyware system, which allows customers to order pizzas via direct chat on social media, smart home devices, smartwatches, and smart TVs. This strategy not only improves customer engagement but also streamlines operations, contributing to the overall digital transformation of the company.

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Because the fashion industry produces over 92 million tons of waste per year, the fast-fashion supply chain has become under direct criticism from consumers. With greater awareness and emphasis put into sustainability in 2021 especially, both brands have amped up their efforts and more specifically, their messaging. To break the brand statement creation process even further, you can use a more detailed brand messaging map to structure all your external-facing communications according to your brand ethos. (Slide 15)

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Omnichannel brand management has several practical applications in the retail industry. It allows retailers to provide a seamless and consistent shopping experience across all channels, whether it's in-store, online, or through mobile apps. This approach can help to increase customer loyalty and satisfaction, as customers can shop in the way that is most convenient for them. Additionally, it can help retailers to gather valuable data about customer behavior, which can be used to further optimize the shopping experience. It also enables retailers to effectively manage their brand image across all channels, ensuring consistency and maximizing the value for customers.

Omnichannel brand management aligns with the concept of digital transformation by optimizing brand performance across multiple digital channels. It involves the integration of people, processes, digital properties, stores, supply chains, and data analytics. This approach allows for a seamless and consistent brand experience across all customer touchpoints, which is a key aspect of digital transformation. It enables businesses to provide an interconnected brand ecosystem, enhancing customer value and experience.

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Omnichannel overview

So you've engineered the perfect Brand statement to address the subconscious questions you want to address. But brand management takes place over multiple touch points. For instance, when you think of the pizza company Dominos, you probably don't think of a digital company. However, Dominos was able to overtake its main rival, Pizza Hut, through its digital transformation that began in 2008. The company hit rock bottom before it rebranded, changed its recipe and put an additional emphasis on digital sales.

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It launched its Pizza Tracker tech to let customers follow the progress of their orders and allowed individual franchises to utilize this centralized supply chain management to improve their operations. Dominoes then launched a smartphone app in 2011, rolled out voice ordering in 2014, and by 2015, over half of its orders came from online. Its Anyware system lets customers order pizzas via direct chat on social media, from smart home devices like Amazon Echo or Google Home, smartwatches like the Apple watch and even smart TVs. What happened was Dominoes committed to a completely omnichannel approach.

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Omnichannel Overview

Omnichannel brand management optimizes brand performance across multiple channels. To maximize the value for customers, you need to have omnichannel excellence across people and processes, digital properties, stores and supply chains and data analytics. If you focus on the improvement of your brand across different channels with different tactics, you can provide an ecosystem brand with interconnection like Dominoes. (Slide 24)

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The company's best-selling bag being one of its most expensive signifies the successful repositioning of the brand in the luxury market. It indicates that consumers perceive the brand as high-value and are willing to pay a premium for its products. This is a positive sign for the company's brand image and profitability.

The company's expansion in China has significantly influenced its brand image. It has allowed the company to tap into a market with a growing middle class that resonates with its accessible yet aspirational luxury brand. This has led to major growth due to digital sales and has helped in reinventing its luxury brand image.

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In 2020, Dominoes' focus on omnichannel brand management led the company to reach annual revenue of $14 billion while the largest franchise owner of Pizza Huts, NPC, filed for Chapter 11. The blog Strategy Story puts Domino's success in context like so: If you had invested $1000 in Dominos in 2004, it would have netted you a higher return than Amazon, Google, and Apple by 2020.

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The Brand Health Tracker enhances a company's brand strategy by providing a comprehensive assessment of the brand's strength in the marketplace. It measures factors such as brand awareness, usage, overall satisfaction, and the likelihood of consumers recommending the brand to others. By interviewing a representative sample of the target audience, it provides insights into the brand's appeal to potential customers. The aggregate score indicates the brand's health status, helping companies identify areas of strength and areas needing improvement.

The Brand Health Tracker is a comprehensive tool that measures various aspects of your brand such as market position, awareness, usage, satisfaction, and likelihood of recommendation. It provides an aggregate score indicating the overall health of your brand. Other brand management tools may focus on specific aspects like brand equity, brand loyalty, or brand perception. They might not provide a holistic view like the Brand Health Tracker. However, the effectiveness of these tools can vary based on the specific needs and goals of your brand.

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Brand health tracking

So how do you track your brand health over time and make sure you're doing okay? For instance, without Dominos' realization that its customers thought its pizza tasted like cardboard, it wouldn't have reinvented itself.

Another major reinvention came from the American luxury brand Coach. Around 2014, Coach began to see sales plummet for four quarters in a row. This was because Coach pivoted away from an aspirational luxury handbag and accessory producer into a "lifestyle brand" that confused consumers with too many offerings at its full-service stores. In fact, it was estimated by analysts that 60% of its earnings came from outlet stores. Because the company developed a reputation of always being on sale, its focus on being an affordable and accessible luxury brand led its rivals to dub it "McDonald's luxury."

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It wasn't until 2016 that the company began to rebound after closing underperforming stores and reinventing its luxury brand image. By 2017, its best-selling bag was also one of its most expensive. In 2019, the company acquired Stuart Weitzman and Kate Spade and rebranded under the corporate mantle of Tapestry. This year, the company has seen major growth due to digital sales and expansion in China — a market with a growing middle class that resonates with Tapestry's accessible yet aspirational luxury brand.

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Brand Health Tracking

This brand health tracker is a way to assess how strong your brand is associated with being "the top" of the marketplace, awareness and usage, and the overall satisfaction and likelihood of consumers to recommend your brand to others. Interview a representative sample of your company's target audience instead of existing customers to assess your brand's strength with the customers you want to attract. The individual scores are added up to create an aggregate score that is rated with the key at the bottom to indicate whether the score is good, average, or poor and in need of some serious help.(Slide 31)

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Conclusion

For more tools on Brand Management, you can download this framework. You'll gain additional resources like a Brand Essence Wheel, Aaker's Brand Personality, a Perceptual Map, a Brand Positioning Canvas and a Brand Architecture vs Portfolio tool that you can customize to your needs. For additional business frameworks and book summaries to save you time, check out our library for more.

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